Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Almosteverything exceeded our expectations, from the moment you walk in to the moment you check out, you feel like royalty. Reception went out of their way to assist me with an extra bed for my daughter, which they added free of charge. The room is big and comfortable. The bed and pillows slept like a dream! I'm not quite sure about is the shower and toilet layout though. Not everyone sharing is related or romantically involved; therefore, could make for an awkward situation. But, regardless of the layout, we thoroughly enjoyed our stay and will most definitely be back! Breakfast was delicious, with so much variety. Someone is always asking if you want a coffee top up (yes please!). We also took advantage of the pool area, topped up my tan and enjoyed the cool water for a bit. If I were asked for any suggestions to improve my stay for next time, it would be a tiny one as this place already goes above and beyond! But if anything, it would be to serve drinks at the pool. This would undoubtedly fulfil the dream stay. A couple of the waitresses came up to our table to tell my friend what beautiful eyes she has. If only they knew how much she needed that confidence boost, it's like God himself had sent them. Fire & Ice staff are just the best! We were always greeted with the biggest smiles and friendliest "good mornings", even told how radiant we look even though we've just woken up. A lovely compliment goes such a long way, so thank you! Fire & Ice, I miss you already, but will be seeing you again soon ❤️

My room was comfortable and spacious, exactly as expected. I loved the breakfast, some unique options at the "dessert" table you don't often see in a hotel; and after walking around the area and finding the restaurants where I'd wanted to eat dinner to be full, returned to the hotel and order room service, which turned out to be a great choice! Although too cold to swim, the outdoor pool looked bigger and more likely to be used than other similar hotels usually offer, and the pool deck seemed very popular when the sun came out! Most importantly, the staff throughout the hotel were very engaging and accommodating, especially at reception and during breakfast.

My 2nd visit. Great location.

Nice variety of food at the breakfast buffet. Restaurant food by the pool very tasty Pool area spacious Rooms were spacious enough for a couple and clean. Location to restaurants was great.

Fantastic upmarket venue,. Every single staff member offered service with a smile, they were extremely friendly and polite went out of their way to assist. Very clean hotel,. We me the chef as well, he was amazing.